The Mattress Firm was established in 1986 and has grown exponentially over the last several years to 580 retail stores across North America. Their stores carry a wide variety of the most popular mattress brands so that customers can make a one-stop shop to try out different ones and see which brand is the right choice for them.
This company is best known for its commitment to helping people get the best night of sleep they possibly can be providing personal assistance to each customer who walks through the door. Each salesperson is trained to make the shopping experience for people who visit the most unique shopping experience they've ever had.
The Mattress Firm continuously conducts research on various mattresses and educates their associates on the latest news regarding healthy and sound sleep so they can make decisions about which products to bring into their stores. This way, anyone searching for a new mattress can sample each type and brand of mattress side by side. It's an effective way to do comparison-shopping.
This mattress company carries several brand names of mattresses including Tempur-Pedic, Sealy, Simmons, Stearns & Foster, and their own line of mattresses called Mattress Firm Direct. Within each brand, they carry several styles of mattress.
Their retail stores also carry Protect-a-Bed mattress covers in sizes to fit just about any mattress.
People who purchase beds at this store are generally very happy with the product itself. They're enjoying the bed and the comfort and support it provides.
The downside is that many customers are very disappointed in the customer service of this company. Some of them say they were manipulated or lied to or that when they wanted to return a bed, the process was very difficult or impossible.
Some people reported that the salesperson withheld important return information that caused them a lot of money because they were stuck with a bed they didn't like and no longer wanted because the company refused to take it back.
The company's return policy states that you can return or exchange a mattress for certain if you pay the shipping costs, but customers who have purchased from this company and tried to return the mattress have had a very difficult time doing so.
Mattress Firm stores are located in 22 states across North America.
It sounds like this company started out with an excellent vision for catering to the customer and their need to find the ideal mattress. Over the years however it sounds like they have forgotten that customers, although they want an excellent product, they also want the customer service that goes with that product to be top-notch.
Shoppers today are very careful about where they spend their money and are quick to let others know if they have enjoyed excellent customer service, found a great product, or both. They're probably quicker to let everyone they know about a poor product or shady company!
The Mattress Firm looks great from the outside looking in and they do offer top brand mattresses, but their questionable customer service practices seem to make some of their customers very angry and dissatisfied.
Let's All Sleep Better
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