Leeds Mattress Store Reviews

The Leeds Mattress Store in California was established after Neil Leeds spent many years working in the mattress industry.

He started out as a delivery associate for a mattress company and learned quite a bit about the ins and outs of mattress manufacturing. He applied for and landed a sales position with a New York chain called Federated Department Stores.

He worked for several years as a sales representative, learning a lot along the way. and then decided to make a geographic change and moved to California where he began working for Beautyrest Gallery and Mattress Discounters. Following that job, he worked for a company called Bassett Bedding Company.

The Leeds brand name and company was established after Mr. Leeds talked to his plant manager and decided he too could offer people great mattresses at great prices.

Even today, Neil Leeds won't ask anyone to do what he wouldn't do himself, so you may find him sweeping up the floor, helping to unload a delivery, or working the sales floor now and then.

Leeds Mottos

• Our prices won't be beat
  
  
• We promise to give every customer the same every day low price
  
  
• Every customer will receive fair and respectful treatment
  
  
• Hire and reward the hardest working associates

This mattress company knows the value of treating a customer the right way. They also know that if they deal with reputable and quality vendors, they're more likely to keep their customers happy with quality products.

Mr. Leeds strives to forge strong relationships with quality vendors so he can turn around and offer the best deal to people walking through the doors of his stores.

Sales associates at Leeds are trained to help the customer make an educated decision based on what they know about the competitors' price and value. Leeds associates will give potential buyers a comp chart so they can see at a glance which brands are comparable in both quality and price.

There are twenty-six Leeds stores between Orange County, California, Riverside, California, Los Angles County, California, and West Los Angeles.

Brands They Carry

Leeds has their own mattress brand called Leeds Diamond Collection, but they also offer national brands like Serta, Sealy, Stearns & Foster, Tempur-Pedic, Chattham & Wells, and Spring Air.

The bed frame and delivery services are included with the price of any mattress set.

Warranty Information

Leeds will give you 60 days to sleep on a new mattress in order to make sure it's supporting you properly and that you're completely satisfied with it. If you're not happy with the mattress at that point, then they'll accept an exchange request.

Specific warranty information is not listed on the company website, so it would be wise to request a copy of it before making a final purchase.

What Do Customers Say About Leeds Mattress?

Positive Customer Reviews

• Best mattress for my back at a reasonable price
  
  
• Excellent salespeople - straightforward and seemed to be honest
  
  
• No pressure sales
  
  
• Tried out several mattresses right in the store
  
  
• Great product for a great price
  
  
• Tons of mattresses to choose from

Negative Customer Reviews

• Sales associates could use a lesson in customer service etiquette
  
  
• Some rude, pushy, and defiant salespeople
  
  
• No guarantee that they'll stand behind warranty - not even sure what it is because we never saw the warranty terms come to think of it
  
  
• Delivery time took forever - 1 to 2 weeks
  
  
• Complete failures in the area of customer service
  
  
• Higher prices than other stores
  
  
• Won't ever shop their stores again and won't recommend to friends either
  
  
• Have to pay the person who comes out to look at your mattress to see if Leeds will honor the warranty

Leeds Mattress seems to get conflicting reviews depending on location. Some reviews say the salesperson they talked with was absolutely amazing, not pushy or defensive, and answered all their questions.

Other online reviews mention that the sales associates at the Leeds location they visited were uninterested, rude, pushy, and seemed annoyed by questions.

Neil Leeds original vision for his company is a good one, and online reviews of his stores indicate that different stores may vary in how well they are actualizing this vision.