I have same issue of my Aireloom Mattress sagging. After having mattress for only 4 months it had a sink hole in middle of mattress. The store I purchased from wanted nothing to do except just take my money, and once they did that ignored my mattress concerns. And the manufacture was a total waste of time & it bothers me that they are still in business. What a rip off. Such an over priced mattress & an expansive lesson to learn.... You don't always get what you pay for!