Defective Serta Mattress
I have had the worst experience with Serta and the purchase of a queen mattress. Mattress started to sink in the middle 4 months into purchase. 2 inspections later sag sink stated by inspector at 1 1/4 inch, needs to be 1 1/2. Mattress has sat in bedroom unused x 8 months now as causes hip back pain. What a waste of money. Never again. Numerous calls needed. Serta has been very disappointing to work with. Complete waste of money. Inspectors know exactly what to measure for and what to document to avoid full-filling the poor quality workmanship.